As a prelude to the international "Call Center World" trade fair in Berlin, livewelt once again created a high-quality networking platform for the annual CRM Forum 2016, which is all about customer relationship management. Informative specialist presentations by keynote speakers and the musical accompaniment of the evening event by Max Mutzke completed the supporting program of the CRM Forum 2016 and made it a successful customer event in the capital city representation of Bertelsmann AG in Berlin once again this year.